Información general Estadísticas salarios del profesión "International Customer Service Responsible en México"

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a SAP SD Consultant to join our team in Mexico City, México (MX:MEX), Mexico (MX).In these roles you will be responsible for: :Design,implementanddeploySAP solutions to achieve defined business goals.:Involved infull cycles,large:scaleandend:to:end international projectswhere NTT's team play akey rolein designing and delivering solution to the client.:Drive industry innovationby deliveringSAP solutions. By unlocking your potential, you will be playing an active role in building new and innovative applications and industry solutions.:Implement new or maintain existing business solutions in SAP SD module :Propose, configure, document and test business solutions in SAP SD module according to the functional and technical requirements:Providefunctional expertise, guidance, and instruction on SAP processes to the client:Close communication with clients, build good relationships:Close communication with the development team:Refine the SAP SD process scope for the customer and configure the system accordingly:Perform system demonstrations designed to showcase the SD functionality to identify any additional gaps or requirements:Work with development team members to leverage existing Reports, Interfaces, Conversions, Enhancements, Forms, Workflows so they can be refurbished for SAP use, if applicable :Identify customer security requirements and work with Security team on the creation of necessary security profiles :Lead filed mapping and data conversion activities for SD Material Master, Business Partner Data and other Master Data records, perform mock loads as needed:Perform demonstrations of the updated system, post build (Configuration and Development) activities to showcase the fully configured system:Perform Integration testing activities and support during the execution of user acceptance testing activities, resolving any issues in the SD and Variant Configuration space:Train customer on the use of SD functionality in the SAP system:Provide subject matter expert support during cutover and go:live activities and perform tasks assigned as part of cutover plan and schedules :Provide support post go:live working closely with Security, Configuration and Data Conversion Factories to resolve post go:live issuesRequirements for this role include: stylemargin:bottom:11.0px::Requires 6+ years of experience in SAP design, prototyping, configuration/build and testing activities, specifically in SAP SD processes:Experience as a SAP Consultant with at least one end:to:end SAP implementation project.:Hands on experience in the requirements gathering/ fit:gap, design/blueprinting and configuration/customization phase of SAP transformation programs.:Deep understanding of business processes as well as good knowledge of technical issuesin the field of materials management.:Team management and project management skills as an asset.Preferences: stylemargin:bottom:11.0px::Solid knowledge of system development methodology, project management and system architecture. Preferably involving the implementation of SAP ECC or S/4HANA, :Solid analytical / problem solving skills:Ability to evaluate IT and business challenges from a broad perspective.:Strong influencing and excellent communication skills. Ability to translate between non:technical business users and technical IT resources. :Strong client service attitude:Strong organizational and time management skillsAbout NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DAT

We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply nowWhat youll doWe are looking for analytical, solution:orientated Senior Basis Consultants experienced in NetWeaver and Non:NetWeaver technologies to keep SAP Enterprise Cloud Services (ECS) Customer systems running.Our Senior Basis Consultants, as part of the Critical Incident Management team, are responsible for the 24x7 availability of SAP systems running on SAP ECS. In this role you will support, troubleshoot and resolve alerts and incidents and seek opportunities to streamline standard operating procedures through automation. You will have to collaborate with other roles like Major Incident Manager, Level 3 support for various Technical Areas, Managed Service Providers, Global Cloud Services and Hyperscalers and sometimes guide other roles on the process and technical details for troubleshooting, action planning and resolution related to critical / major incidents.What you bringWe are looking for both SAP Basis NetWeaver (ABAP and Java Basis administration) and Non:NetWeaver Consultants having experience with HANA DB who are comfortable working in a fast:paced, dynamic and flexible environment.You should have the following technical skills/experience::Experience in at least one Non:NetWeaver technology: BOBJ, SAP Mobile, Convergent Charging, OpenText, HANA XSA, etc.:Solid know:how on SAP Technologies (SAP NetWeaver certification highly beneficial):Experience supporting Large and Complex Productive SAP environments.:Experience working on Hyperscalers environments with focus on GCP, Azure or AWS:Strong working knowledge in Linux and Windows operating system platforms:At least 8 years of working experience with SAP Basis:Most of the years of experience should be in IT Operations with significant experience in working on incidents and alerts (having experience in upgrade or migration project is not enough, experience in Operations is key):Problem solving and analytical ability to tackle complex problems in IT operations.:Experience of handling operations for IT systems hosted in the cloud.In addition to your excellent technical skills, you should have strong capabilities in technical documentation and the ability to work effectively in international and virtual teams.You should be fluent and comfortable with both written and oral English communication.You should be a go:getter who is ready to take up any challenge and solve a problem within a specified time with an eye for quality and with a mindset to provide sustainable solution.If you are continuously looking to acquire new knowledge in an independent and proactive way, then the SAP Enterprise Cloud Services Delivery Technical Operations team could be the place for you.SAPECSCareersWe build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end:to:end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose:driven and future:focused, with a highly collaborative team ethic and commitment to perso

We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply nowThis position is open to applicants who are local to either Mexico City orMonterrey,MX.What youll do:We are looking for an experienced Consultant to take over the role of an SEO (Service Execution Owner) for our EDS (Extended Delivery Services) operations with a passion to provide excellent customer support mainly for our strategic ECS Customers.In addition to this you will be responsible to drive improvement projects and manage the service quality of our delivery teams (Manged Service Model).:Single point of contact for the customer:facing unit regardingEDStopics to ensure high service quality and customer satisfaction.:Lead theEDSalignment call withinternal stakeholder such as other TechOps units.:Follow:up withEDS delieveryteam in case of any delay inticket processing or planning of activities.:Coordination and Escalation handling forEDS topics:Collect regular feedback fromTSMaboutEDSteamperformance.:Reporting and performance review forEDSsupport (Alert and Incident management, SR):Run improvement initiatives to optimize service delivery.What you bring::You should have very good analytical and solution:oriented thinking as well as very good communication, presentation, and networking skills. Working effectively in international and virtual teams should be something you are used to do.:8 to 10 years of experience as a Technical Consultant or Technical Project Lead:Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management:Good background in software architecture and cloud technology:Good knowledge in SAP Business Technology Platform:Experience in ITIL and IT Service Management processes:Fluent in English (written and spoken)Meet Your Team:The SAP ECS Delivery Extended Delivery Support Team (EDS) operates as a specialized delivery model, featuring a dedicated Back Office and Front Office to provide support to special and critical customers. The EDS team is an internal delivery unit within ECS, with a global presence of highly skilled resources working around the clock. Committed to delighting customers, the EDS Team ensures the delivery of high:quality services. With a dedicated team and structure, EDS can adeptly handle escalated customer situations from an operational perspective, bringing stability to both the customers business and the system environment.SAPECSCareersWe build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end:to:end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose:driven and future:focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.We win with inclusionSAP's culture of inclusion, focus on health and well:being, and flexib

Supervisor, Airport and Ground Operations (International)Position SummaryThe Airports Supervisor leads, develops and maintains strategic relationships with JetBlue Crewmembers, internal departments, and Customers; depending on the specific station, this responsibility may extend to Business Partners as well. The Supervisor serves Airports Crewmembers as well as Business Partners, when applicable, through timely coaching and mentoring, ultimately contributing to the successful development of a growing team environment. The Supervisor will collaborate and partner closely with Manager(s) in the execution of the operational strategy to ensure success of our Customer interactions, control costs, drive revenue, and uphold safety standards.The Airports Supervisors is a leadership role, directly overseeing and supporting Crewmembers responsible for the execution of JetBlue's Airport and Ground operations The Airport Operations team is responsible for safely performing all processes above the wing, where required, including but not limited to Customer check:in, tagging and accepting baggage, boarding of flights, connecting Customers, irregular operations, station operations, and Baggage Service Office (BSO). The Ground Operations team is responsible for safely performing all processes below the wing, where required, including but not limited to bag room, loading of baggage, transfer baggage, safety compliance, cleaning of aircraft, station operations, baggage scanning and ensuring the safe operation of all aircraft.Essential Responsibilities Accountable to senior leadership for monitoring and executing the safety and security programs at the station to ensure a safe and secure workplace for Crewmembers, Customers, Business Partners, aircraft, facilities, and ground service equipment (GSE) (where applicable) :: responsible for meeting federal and local requirements. Provides exceptional service to both internal and external Customers by leading and overseeing the delivery of hospitality and JetBlue Promises, which are in:line with the high expectations Customers have for JetBlue. Responsible for resolving and handling escalated issues with Customers and/or Crewmembers. Supports, coaches, and trains Airports Crewmembers and/or Business Partner Crewmembers, encourages engagement, and takes a significant role in their development and growth achievement through effective performance management and ongoing constructive formal and informal feedback. Briefs Airports Crewmembers and/or Business Partner Crewmembers prior to each shift and reports all relevant information concerning shift to Crewleader on duty, including any maintenance issues or cancellations. Strategically identifies operational challenges and implement improvements to maximize and ensure success of on:time performance initiatives. Supports Management in the execution of the operational strategy and assumes Manager/General Manager responsibilities when they are not available. Directs and guides Airports Crewmembers and/or Business Partner Crewmembers through operational issues while coordinating efforts with all applicable stakeholders throughout the operation as well as Business Partners in order to ensure effective day:to:day collaboration and accountability. Obtains and stays current on Airport and/or Ground Operations qualifications, as required. Ensures that policies and procedures are conducted in accordance with SAPQ and applicable federal regulations and standards, including escalating any non:compliance to Leadership, and advising of any other escalated operational issues while monitoring events. Partners with JetBlue University including the JBU Field Educator to ensure effective training that leads to successful Customer interactions and upholds safety standards Evaluates daily Crewmember and/or Business Partner Crewmembers' shift schedules and assignments to ensure maximum efficie