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Area Manager, Last Mile
Amazon, Toluca, MEX, MX
DESCRIPTIONOperations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you’ll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience.We are seeking an Area Manager to lead last mile operations in one of our Delivery Stations.Your responsibilities:- Managing an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis- Managing day-to-day relationships with multiple Delivery Service Providers (DSPs)- Driving operational goals and metrics for your Delivery Station. Communicating the vision to your team- Presenting operational metrics regularly to the senior leadership team- Problem-solves for closing gaps between performance and goals- Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement- Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and EngineeringThe OTR team focuses in meeting our customers expectations by providing first class delivery services while liaising with multiple stakeholders to do so. The team is currently seeking a talented Operations Manager to support our operations growth and ensure scalability across the region. Key job responsibilitiesSetting and communicating performance goals while ensuring productivity on route is maximized through, training, analysis, and feedback of performance data on a periodic basis.Partnering with the AMZL Delivery Station under the roof (UTR) management team to establish and maintain quality control standards.Proactively identifying and leading process improvement initiatives and Lean tools.Cross functional coordination and task tracking.Communications across various areas to ensure alignment of goals and tasks to guarantee the overall success of the program.Strategic planning and forecasting to appraise performance and problem resolution.Ability to manage multiple complex projects simultaneously.Management and execution of cross-functional projects or components of large programs including data gathering, manipulation and analysis, forward looking supply chain approaches and communication of insights & recommendations.Creating and implementing improvements to our transportation network that deliver flexible and efficient products on behalf of our customers.Ensuring procedures are followed for safety, building security and product loss preventionWe are open to hiring candidates to work out of one of the following locations:Toluca, MEX, MEXBASIC QUALIFICATIONS- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 5+ years of general experience- Solid understanding/background from Last mile operations- English Fluency- 3+ Years as people managerPREFERRED QUALIFICATIONS- MBA or similar- Ability to deal with ambiguity- Ability to deal with changing priorities.- Demonstrated ability to successfully develop others into higher levels of leadership in an organization.
Delivery Station Manager
Amazon, Toluca, MEX, MX
DESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.Three key areas that you will always focus on are safety, service quality, customer experience, and productivity of your department. Main activities are: - Review the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building’s goals. - Support all safety programs to ensure a safe work environment for all associates and Delivery service providers. - Proactively identify and lead process improvement initiatives and Lean tools. SUPERVISORY RESPONSIBILITIES: - You will be part of the Amazon Logistics Team, responsible of the day-to-day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers. - Leading a team of Process Assistants, Shift station managers and Delivery Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers. - You are responsible for ensuring that you have a safe work place, properly trained people, and that their needs are addressed so they can focus on their jobs. In addition, one of the most important aspects of your job is to lead change at internet speed, innovation has made us the global company that we are today. Help in daily operations: Receive, scan, lift and move shipments up to 25 kg each.Route shipments within the AMZL coverage area. Support and assign job duties to process assistants. Due to the nature of Amazon’s business, being able to adapt to sudden changes and growth according to operational necessities. Track & monitor sorting operation and driver’s dispatch. Continual standing and/or walking an average of 5 miles daily. Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned. Key job responsibilitiesIn addition, one of the most important aspects of your job is to lead change at internet speed, innovation has made us the global company that we are today. Route shipments within the AMZL coverage area. Support and assign job duties to process assistants. Due to the nature of Amazon’s business, being able to adapt to sudden changes and growth according to operational necessities. Track & monitor sorting operation and driver’s dispatch. Continual standing and/or walking an average of 5 miles daily. Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned. We are open to hiring candidates to work out of one of the following locations:Toluca, MEX, MEXBASIC QUALIFICATIONS- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- A completed Bachelor’s Degree or 2+ years Amazon experience.- 5+ years of General Experience- 3+ Year(s) as people manager (5+ direct reports)- English advanced proficiency (C1)PREFERRED QUALIFICATIONS- 3+ years of performance metrics, process improvement or lean techniques experience- Solid understanding and application of Lean manufacturing methodology.