Información general Estadísticas salarios del profesión "Customer Service Representative en México"

Job SummaryThe primary role for this position is to enhance the customer experience while providing technical support for our control's product lines via telephone and e:mail to internal and external customers. Functions of the role include but are not limited to troubleshooting, identifying replacement part numbers, programming assistance and answering questions regarding wiring and wiring details. Will attend ongoing trainings to continue the closing of knowledge gaps and improve their ability to support internal and external customers more efficiently.Key Tasks and Responsibilities (Essential Functions):Answer advanced phone and email inquiries for customers such as agents, distributors, electrical contractors, end users, and internal teams that require playbook free troubleshooting due to complexity of equipment/systems.:Provides support for IT Support: Network Troubleshooting/Configuration, Installing/Troubleshooting Software, IIS settings, Building Management Integration: BACnet, MSTP, ADR, Answering general design questions, Programming Equipment: Standalone Devices, Networked Devices, Troubleshooting: Equipment: Software, FW, Wiring, Cabling, Programming. In some cases may need to setup lab environments to reproduce issues and test potential workarounds. Capture required data from each customer interaction in case handling tool in proper format as directed. This includes, but is not limited to, product type, troubleshooting steps, and solutions. Will document solutions to common issues into knowledge base. :Presents knowledge gaps to Sr/Lead Tech as they arise. Attends training to become more knowledgeable in an effort to close knowledge gaps.:Identifies process improvements and presents them to Sr/Lead Tech.Preferred Skills and ExperienceThe Ideal candidate should have the following:Associate's / Technical Degree in Electrical/Electronics or IT or equivalent work experience:Knowledge of the fundamentals of electrical, digital and analog control systems:Advanced English level both verbal and written:Strong technical aptitude:Proficient in one or more systems/technologies:2: 4 years experience in Customer Service / Communication skills:Lighting Controls Commissioning Experience:IT Networking Experience:Building Management System Experience

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.Learn More About Our CompanyJob PurposeDirects and coordinates activities of plant facility to obtain optimum efficiency of operations and maximize profits. Responds to related manufacturing problems and pursues/implements remedies to such problems. Follows production and company objectives to direct work groups through subordinate managers. Assumes responsibility for cost controls, operations, quality and production inventory levels and customer order fulfillment. Manages the activities of production, facility engineering, quality control, production engineering and administrative services.Essential Duties and ResponsibilitiesConfers with executive management personnel to establish production and quality control standards, develop budget and cost controls, and obtains data regarding types, quantities, specifications, and delivery dates of product ordered.Plans and directs facility operation activities and establishes production priorities for products in keeping with effective operations and cost factors.Coordinates production activities with procurement, maintenance, and quality control to obtain optimum production and utilization of human resources, machines, and equipment.Reviews and analyzes production, quality control, maintenance, and operational reports to determine causes of nonconformity with product specifications, and operating or production problems.Develops and implements operating methods and procedures designed to eliminate operating problems and improve product quality.Consults with engineering personnel relative to modification of machines and equipment in order to improve safety, production and quality of products.Coordinates with executive management, sales, marketing, technical and engineering personnel in planning, development and introduction of new products.COMPETENCIES: Strong/assertive verbal and written communication skills, organizational skills, planning and prioritization skills, strong management skills.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education/Experience: Bachelors degree (B.S.) in Management or equivalent and seven to ten years related management experience and/or training; or equivalent combination of education and experience. Previous manufacturing management experience preferred.Language Ability: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format.Math Ability: Ability advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis.Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of techn

Additional Locations: N/ADiversity : Innovation : Caring : Global Collaboration : Winning Spirit : High PerformanceAt Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high:performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing : whatever your ambitions.Boston Scientific is a diverse company that is committed to empowering women, the LGBTQ+ community, and people with disabilities. We believe that diversity is a strength, and we are dedicated to creating an inclusive environment where all employees can thrive. We are proud to be an equal opportunity employer, and we welcome applications from all qualified candidates regardless of their background or identity.PURPOSE STATEMENT:Work in line with corporate, regional and/or country sales strategies to plan, schedule and execute sales tactics in securing BSC product positioning, market penetration, training, and forecasting against market and sales plans. Reference marketing intelligence and research to properly strategize with sales team to capture and broaden BSCs market share. Aid the achievement of customer satisfaction and business growth through focused business planning and people management.WHAT WE ARE LOOKING FOR IN YOU::3 years proven work experience as Territory/National Sales Manager (Healthcare Industry Preferred).:Experience managing a high performance, Sales Team.:Ability to understand and analyze sales performance metrics.:Excellent negotiation skills.:Solid customer service attitude.:Availability to travel as needed.:BSC degree in Sales, Business Administration, or relevant field.:Fluent English : Business conversation.COMPETENCES::Strong communication and team management skills:Analytical skills with a problem:solving attitude:Business Acumen, P and L management.:Creativity, innovative sales ideas to grow revenue and profits.:Team management to lead, motivate and supervise teams.:Persuasiveness to increased sales and partnerships, motivating and encourage employees.NICE TO HAVE::Knowledge of SALESFORCE CRM software and Microsoft Office Suite.KEY RESPONSIBILITIES:- Industry Knowledge: Responsible for providing continuous tools and education to group members to ensure up to date industry, competitor and product knowledge; Maintains knowledge of the industry and the competition continually seeking information from physicians, suppliers, and others to challenge, modify and prioritize regional strategies; Collects data from their region on competitors sales tactics and prepares their team to counter them and keeps the marketing organization aware; Maintains awareness of industry trends and their impact on local/regional sales activities.- Business Management: Monitors region sales performance on an ongoing basis, initiating corrective actions, preparing reports, summaries, analysis and documentation on all aspects of region management; Assists sales support/marketing staff members in activities such as sales promotion, training or market research in planning and executing special projects; Ensures the effective implementation of representative customer records, key contacts, reports and company policies; Develops and executes sales strategies and activities in conjunction with the Country Sales Manager; Plans and controls expenses to ensure sales objectives are met within budget; Integrates individual territory plans and account profiles into a broader regional sales plan and coaches sales team accordingly, in consultation with the Country Sales Manager; Prepares quarterly regional sales forecasts and participates in the determination of market potential and sales exp

Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Helpdesk Senior Representativeto join our team in Guadalajara, Jalisco, Mexico.:NTT DATA, Inc. currently seeks a Helpdesk Senior representative: Full Time : to join our team in Guadalajara.Location: Guadalajara, Jalisco. Mexico.Requirements:- Availability to work 45 hours per week- Interest in working on Afternoon/Night shifts- Advanced English- Looking to work in IT Environment- 6 months of experience in Customer ServiceWe Offer:- Competitive salary- Grocery Tickets : 12 of base salary- 30 days of Christmas bonus- 10 days of vacations- 50 Vacation bonus- Savings Funds- 5 personal days per year- Medical insurance (You and your family)- Life insurance- Dental Insurance- Discounts with selected Optics- Opportunity to grow in the companyActivities- General L1 support for hardware and MS Office packages- Advance technical support for in:house applications and developments- Answer technical support calls providing and escalating to other support groups- Provide support based on email generated requests or reports- Document troubleshooting steps and detailed description of the customer incidents and requests- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failuresAbout NTT DATA ServicesNTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 of the Fortune 100.NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran:status, sexual orientation, gender identity, or any other class protected by law.

We are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the global energy industry.Under general supervision, provides on:site supervision of the Directional Drilling (DD) process including projection of well path to predetermined target coordinates. Understands principles of Bottom Hole assembly (BHA) selection and aspects of DD performance and ensures that BHAs are assembled as planned including correct make:up torque, doping and handling. Proficient in the use of DD computer software and able to assist in provision of advice and analysis to the client representative at the well site. This shall include all survey calculations and well path projections. Proficient in updating well profile plots and providing client representative with accurate directional survey data. Aware of clients requirements with regards to surveying procedures. Assists in the completion of a daily DD report, BHA performance report for each BHA run, completion of all service tickets and relevant paperwork (well data spreadsheet, lesson learned/best practice, End of Job Customer Survey (EJCS) and Key Performance Indicator (KPI) forms). Familiar with the DD aspects of the clients approved drilling program. Assists in the inspection of all DD company equipment delivered on the work site. Interfaces with the MWD engineer to ensure BHA compatibility, planned operating parameters are within specification and correct toolface references are applied. Maintains records of all DD equipment at well site including dimensional data and condition. Ensure that all equipment is laid out after use in accordance with company procedures and manifested for backload at the end of the job. Participates in performance improvement initiatives. Skills acquired through the completion of an undergraduate degree in a STEM discipline, and 6 months working as a Field Prof:DD, I. Requires ability to read and interpret designed well plans, directional survey information and other well site data. Ability to demonstrate technical aptitude of required standards. Must possess good communication, arithmetic, data entry and recording skills. Must possess relevant rig safety certificates. This is a field position.Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.LocationCarretera Cunduacan:Comalcalco,Cunduacan,Tabasco,86693, MexicoJob DetailsRequisition Number: Experience Level:Experienced HireJob Family:Engineering/Science/TechnologyProduct Service Line:Sperry Drilling SvcsFull Time / Part Time:Full TimeAdditional Locations for this position:Compensation InformationCompensation is competitive and commensurate with experience.