Información general Estadísticas salarios del profesión "Customer Service Manager en México"

DESCRIPTIONCome be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations re-imagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.Customer Success Managers (CSMs) help organizations transform how they view and manage spend and best utilize Amazon Business (AB) for purchasing needs. CSMs engage with executives, purchasing leadership and finance leadership to include Amazon Business as a key part of purchasing strategies, tools, and processes. CSMs are experts in AB solutions and they structure programs that incorporate AB solutions into existing purchasing processes and/or develop new processes to improve efficiencies and reduce costs. CSMs work closely with customers to guide deployments and successfully adopt our solutions and technology. The ideal candidate will have experience developing relationships across functional areas such as Purchasing, Finance, and IT, project management experience managing complex B2B implementations/integrations, and has a proven track record of meeting and exceeding program goals and revenue targets.Candidates must speak and write Spanish and English fluently and have strong presentation/facilitation skills with diverse audiences. Key job responsibilitiesThe Customer Success Manager (CSM) is the focal point for multiple, concurrent implementation projects that vary in size and scope. The CSM is accountable for the following aspects of each project: - Analyze current purchasing processes and evaluate opportunities for Amazon Business solutions to improve end user experiences, reduce costs, and accelerate organization performance - Drive and accelerate spend adoption through advising customers on best practices for using Amazon Business solutions - Define requirements and scope program for utilizing AB solutions - Oversee program execution including personnel assignment, project scheduling, and timely delivery - Provide timely, clear and concise and complete communications to customer and Amazon Business Leadership - Assess program risks, anticipate challenges, and provide escalation management when necessary - Focus on automating service needs for customers and work with Product Management and Technical teams to develop solutions that will increase customer adoption - Meet or exceed targets for customer and/or feature spend adoption - Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams- Demonstrate a high bar for executive presenceWe are open to hiring candidates to work out of one of the following locations:Mexico City, DIF, MEXBASIC QUALIFICATIONS - 5+ years experience in implementation/project management roles for enterprise organizations - BA/BS Degree or certificate of completion of studies required- Must speak and write Spanish and English fluently- Experience providing technology project leadership to Enterprise+ customers- Understanding of the Procure-to-Pay cycle PREFERRED QUALIFICATIONS- Deep knowledge of procurement and source-to-pay processes and solutions and how they are implemented in ERP systems - Expert use of MS Office Suite, CRMs (e.g. Salesforce.com), sales and marketing automation tools, eLearning tools- Experience in planning and executing project delivery, working backwards from desired technical and functional outcomes and customer launch timelines- Consulting background- Experience with change management

DESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. One of our main goals is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, we are continually striving to innovate and provide best in class service levels through excellence performance. Amazon is seeking an Shift Manager in Last Mile Execution, with four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your Operation. This role requires working with multiple business and technical teams across the company to manage successful Under the roof (UTR) performance, driving continuous improvement and enhancing carrier performance. The candidate must be effective in influencing leadership across customer service operations, technology teams, multiple support teams, multiple carrier partners and senior leadership. Responsibilities include (but are not limited to):You will be part of the Amazon Logistics Team, responsible of the day to day management of the Last Mile Operation in the North Region of the Country; overseeing the Under the roof (UTR) operation that focuses on the delivery of Amazon orders direct to customers.Amazon is seeking Shift Manager with the chance to be based in Monterrey, Nuevo Leon, MX. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Additional Job Elements: - Setting and communicating performance goals, creating expectations and objectives to achieve customer promise expectations and ensure accuracy and quality. - Leading a team of Process Assistants and Delivery Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers. - Ensure productivity execution is maximized through, training, analysis, and feedback of performance data on a periodic basis. - Partnering with the AMZL Delivery Station On the Road (OTR) management team to establish and maintain quality control standards. - Proactively identifying and leading process improvement initiatives and Lean tools. - Tactical leadership of strategic initiatives. - Cross functional coordination and task tracking. - Communications across various areas to ensure alignment of goals and tasks to guarantee the overall success of the program. - Strategic planning and forecasting to appraise performance and problem resolution. - Ability to manage multiple complex projects simultaneously. - Management and execution of cross-functional projects or components of large programs including data gathering, manipulation and analysis, forward looking supply chain approaches and communication of insights & recommendations.#AmazonMexicoKey job responsibilitiesKey areas that you will always focus on are safety, service quality, customer experience, and productivity of your department. Main activities are: 1. Review the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building’s goals. 2. Support all safety programs to ensure a safe work environment for all associates and Delivery service providers. 3. Proactively identify and lead process improvement initiatives and Lean tools.4. Supporting a team of On the Road (OTR) and Delivery Service Providers in weekly management of the last mile operation, including meetings, training sessions, assigning job duties, data analysis, metrics reviews and communicating with DSPs including management representatives and their drivers.We are open to hiring candidates to work out of one of the following locations:Guadalupe, NLE, MEXBASIC QUALIFICATIONS- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- A completed Bachelor’s Degree or 2+ years Amazon experience.- 5+ years of General Experience- 3+ Years as manager of managers- English Intermediate-advanced proficiencyPREFERRED QUALIFICATIONS- 1+ years of performance metrics, process improvement or lean techniques experience- MBA- Fluent English conversation

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.Learn More About Our CompanyJob PurposeDirects and coordinates activities of plant facility to obtain optimum efficiency of operations and maximize profits. Responds to related manufacturing problems and pursues/implements remedies to such problems. Follows production and company objectives to direct work groups through subordinate managers. Assumes responsibility for cost controls, operations, quality and production inventory levels and customer order fulfillment. Manages the activities of production, facility engineering, quality control, production engineering and administrative services.Essential Duties and ResponsibilitiesConfers with executive management personnel to establish production and quality control standards, develop budget and cost controls, and obtains data regarding types, quantities, specifications, and delivery dates of product ordered.Plans and directs facility operation activities and establishes production priorities for products in keeping with effective operations and cost factors.Coordinates production activities with procurement, maintenance, and quality control to obtain optimum production and utilization of human resources, machines, and equipment.Reviews and analyzes production, quality control, maintenance, and operational reports to determine causes of nonconformity with product specifications, and operating or production problems.Develops and implements operating methods and procedures designed to eliminate operating problems and improve product quality.Consults with engineering personnel relative to modification of machines and equipment in order to improve safety, production and quality of products.Coordinates with executive management, sales, marketing, technical and engineering personnel in planning, development and introduction of new products.COMPETENCIES: Strong/assertive verbal and written communication skills, organizational skills, planning and prioritization skills, strong management skills.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education/Experience: Bachelors degree (B.S.) in Management or equivalent and seven to ten years related management experience and/or training; or equivalent combination of education and experience. Previous manufacturing management experience preferred.Language Ability: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format.Math Ability: Ability advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis.Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of techn

Additional Locations: N/ADiversity : Innovation : Caring : Global Collaboration : Winning Spirit : High PerformanceAt Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high:performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing : whatever your ambitions.Boston Scientific is a diverse company that is committed to empowering women, the LGBTQ+ community, and people with disabilities. We believe that diversity is a strength, and we are dedicated to creating an inclusive environment where all employees can thrive. We are proud to be an equal opportunity employer, and we welcome applications from all qualified candidates regardless of their background or identity.PURPOSE STATEMENT:Work in line with corporate, regional and/or country sales strategies to plan, schedule and execute sales tactics in securing BSC product positioning, market penetration, training, and forecasting against market and sales plans. Reference marketing intelligence and research to properly strategize with sales team to capture and broaden BSCs market share. Aid the achievement of customer satisfaction and business growth through focused business planning and people management.WHAT WE ARE LOOKING FOR IN YOU::3 years proven work experience as Territory/National Sales Manager (Healthcare Industry Preferred).:Experience managing a high performance, Sales Team.:Ability to understand and analyze sales performance metrics.:Excellent negotiation skills.:Solid customer service attitude.:Availability to travel as needed.:BSC degree in Sales, Business Administration, or relevant field.:Fluent English : Business conversation.COMPETENCES::Strong communication and team management skills:Analytical skills with a problem:solving attitude:Business Acumen, P and L management.:Creativity, innovative sales ideas to grow revenue and profits.:Team management to lead, motivate and supervise teams.:Persuasiveness to increased sales and partnerships, motivating and encourage employees.NICE TO HAVE::Knowledge of SALESFORCE CRM software and Microsoft Office Suite.KEY RESPONSIBILITIES:- Industry Knowledge: Responsible for providing continuous tools and education to group members to ensure up to date industry, competitor and product knowledge; Maintains knowledge of the industry and the competition continually seeking information from physicians, suppliers, and others to challenge, modify and prioritize regional strategies; Collects data from their region on competitors sales tactics and prepares their team to counter them and keeps the marketing organization aware; Maintains awareness of industry trends and their impact on local/regional sales activities.- Business Management: Monitors region sales performance on an ongoing basis, initiating corrective actions, preparing reports, summaries, analysis and documentation on all aspects of region management; Assists sales support/marketing staff members in activities such as sales promotion, training or market research in planning and executing special projects; Ensures the effective implementation of representative customer records, key contacts, reports and company policies; Develops and executes sales strategies and activities in conjunction with the Country Sales Manager; Plans and controls expenses to ensure sales objectives are met within budget; Integrates individual territory plans and account profiles into a broader regional sales plan and coaches sales team accordingly, in consultation with the Country Sales Manager; Prepares quarterly regional sales forecasts and participates in the determination of market potential and sales exp

DESCRIPTIONAmazon Mexico team is looking for a PM to coordinate day-to-day operations and lead several projects in the complex and exciting Delivery Experience space to support Mexico fast-paced growth.This role will lead key strategic projects end to end regarding Delivery Experience for Amazon MX and will work with central teams, transportation, customer service and tech teams to execute the projects.Key responsibilities: Continuous Improvement: Own Delivery Experience project execution end to end. Define and monitor metrics, perform root cause analysis on defects and implement remediation; own continuous improvement strategy. Function as a main point of contact for escalations, coordinating multi-functionally to provide advice, implement solutions, and monitor resolution for Delivery Experience topics. Project Management: Standardize processes across different business units and align recommended processes with tech teams. Support other supply chain initiatives. We are looking for a leader with super-powers in analytics and getting things done (a not-that-frequent combination!). S/he should be a self-starter that thrives in ambiguity, with the ability to influence multi functionally, and the willingness to roll up sleeves to operate in a dynamic environment. The ideal candidate is someone with a demonstrated history of successfully owning and managing complex problems, engaging with cross-functional teams and numerous stakeholders.About the teamInclusive team cultureAt Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work Life BalanceWe believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional. We are open to hiring candidates to work out of one of the following locations:Mexico City, DIF, MEXBASIC QUALIFICATIONS- 7+ years of product or program management, product marketing, business development or technology experience- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products- Bachelor's degree or certificate of completion of studies required plus at least 8 years of professional background.- Fluent in both, English and SpanishPREFERRED QUALIFICATIONS- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholders

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a SAP Project Manager to join our team in MX, México (MX:MEX), Mexico (MX).Positions General Duties and TasksIn these roles you willbe responsible for::Development of SAP S/4 HANA Implementation Plans and schedules for the implementation of S/4 HANA on the Cloud.:Facilitate daily stand:ups to monitor daily progress with each of the implementation workstreams. Monitor and/or control the execution of the plans and schedules, reporting issues, progress to the customer and to the NTT DATA Delivery team.:Define and implement related standards, templates, and procedures. Ensure training of Project Team staff on the use of tools, templates, procedures, and standards as part of the S/4 HANA implementation Effort:Lead cross:functional teams to understand current state, future state landscape, organizational, master data and business processes and requirements for the implementation of S/4HANA.:Work with customer management to plan and schedule participation of key stakeholders in integration and user acceptance testing activities:Work with customer management, and project team members to plan and schedule cutover and go:live activities, identifying sequence of tasks, double entry, manual procedures, and load sequences involved.Requirements for this role include::Requires 6+ years of experience in SAP S/4 HANA and/or SAP ECC configuration and testing activities.:Multiple (over 4) SAP implementation full life:cycle experience:Project Management and Team Leadership experience:Knowledge of agile practices such as scrum, and methodologies such as ACTIVATE is strongly desired.Preferences::Solid knowledge of system development methodology, project management and system architecture. Preferably involving the implementation of SAP ECC or S/4HANA and the use of ACTIVATE and other methodologies.:Solid analytical / problem solving skills.:Ability to evaluate IT and business challenges from a broad perspective.:Strong influence and excellent communication skills. Ability to translate between non:technical business users and technical IT resources.:Strong client service attitude:Strong organizational and time management skills:Flexibility to work in shifts to support our global clients.:Fully bilingual: English and SpanishAbout NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Mexico, Huixquilucan, Beauty Care Customer Service Manager HENKEL IS FOR THOSE WHO STEP UP. DO YOU? En Henkel puedes marcar la diferencia y desarrollar tu carrera. Por eso, trabajarás en tus propios proyectos y asumirás toda la responsabilidad desde el primer momento. Nuestras marcas únicas, presentes en todo el mundo, te ofrecen innumerables oportunidades para ser fiel a tus convicciones y explorar nuevos caminos. Si tienes una mentalidad emprendedora que te permite pensar siempre de manera creativa e innovadora, aprovecha esta oportunidad y ayudános a formar con nosotros un futuro digital. Tu función Licenciatura concluida en administración, Ing Industrial, o afín Conocimiento en SAP de 3 a 5 años de experiencia en posiciones similares en Customer Service para Supply Chain Ingles Intermedio- Avanzado Tus habilidades Manejo de equipos de trabajo Atención y seguimiento a clientes Solución de problemas Pensamiento analítico y Estrategico Comunicación Asertiva

We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply nowEXPECTATIONS AND TASKSStrategic Objectives::Ensure Premium Engagement program guideline adherence (including structure and pricing).:Works closely with Premium Engagement Delivery team to ensure the scope of theengagement is customer ready in a timely manner, accurate and consumable by the customer from abusiness/technical perspective as well as from a resource and budget perspective.:Educate customers buying center on Premium Engagement contracts and contracting procedures.:Leads all customer contracting and negotiations.:Resolves conflicts in the internal contractual, business and legal process.:Work with sales and delivery to develop value:based business cases and proposals.:Assist with a variety of special projects targeting the construction of foundation segments for evolving pilot programs.:Act as trusted advisor to sales and delivery:Guide team in creation of overall theme and competitive differentiation.:Provides additional thought leadership and an ability to clearly articulate how SAP PremiumEngagement offerings complement all SAP and 3rd party offerings.:Provides a consultative technical advisor approach.:Educates prospects and SAP Field as needed on Premium Engagement support offerings.:Uses their knowledge of SAP solutions and maintenance offerings to provide collaborative leadership within the virtual account team in support of sales plan execution.EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES:Bachelor equivalent: minimum requirement:Master equivalent: optional:5+ years of experience in enterprise software, service or maintenance sales or delivery:Excellent presentation and communication skills:5+ years of experience in contracting and contract negotiation:Consistent demonstrated history of successful customer focus support either through direct engagement in sales process or in a support role from delivery:Possess strong sense of teamwork, integrity, self:motivation, positive attitude and creativity:Able to rapidly absorb new facts and techniques:Motivated to exceed the needs of customers despite internal and external obstaclesWe build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end:to:end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose:driven and future:focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.We win with inclusionSAP's culture of inclusion, focus on health and well:being, and flexible working models help ensure that everyone : regardless of background : feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees t

DESCRIPTIONJob summaryAmazon OperationsOur Delivery Station is part of our Last Mile Delivery Network considered the biggest Delivery Station in LATAM and Mid East Asia, therefore it's a dynamic, adverse and usually receives most of business disruptions delivering smiles to customers. It's also very gratifying value chain position, as this is the place where all stakeholders hard job becomes a reality and actually make the final customer contact. Delivery Station are at the heart of Amazon's rapidly growing Operations and Logistics network: they're where we sort and process our parcels to be dispatched. Our Delivery Stations work as smart as they can to continuously delight our valued customers with their products: our top-line vision is to remove all effort on behalf of our end-users, while continuing to exceed everyone’s expectations whenever we can.A Sr Ops Manager leads a team of Process Assistants and Delivery Service Partners in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers. Manages site and oversees performance, manages support functions and external stake holders, defines site vision, builds positive work culture and leads leadership routines.Responsible for ensuring have a safe yard place for +700 parcels per day, properly trained more than + 280 associates, and that their needs are addressed so they can focus on their jobs. In addition, one of the most important aspects of this job is to lead change at new launches, + 50,000 deliveries for customers per day, increase customer service level and create strategies together with stakeholders in order to create a road map to be the best employer in the earth.We are seeking an Sr. Operations Manager to lead one of our Delivery Stations.Your responsibilities:1) CX&Q performance metrics: Safety, Driver, Productivity, Quality, Delivery, Cost and develop detailed plans for improvement in the metrics basis the operating vision and current performance standards with ACES and DSP. 2) Participate in all leadership routines including DBR, WBR, MBR. 3) Lead the implementation of new processes and improvements (including benchmarking process standards). 4) Weekly operational planning including manager’s roster, labor model, volume delivery, IT and non IT 4M, preventive maintenance and breakdown review. 5) Associate Connect: Connect 1:1 with few AA’s daily and address AA barriers. 6) Co-ordinate with support functions for all change management/ site improvement initiatives.#AmazonMexicoKey job responsibilitiesThe Ops Manager, leads an operation for +50k packages per day. Manages On-The-Road execution encompassing to +40 Delivery Service Partners, and +700 Drivers on route and develops strategies to streamline these operations. Leads a team of 5 managers and +100 Associates, being the owner of solving complex problems and making key decisions and escalations on behalf of their team. Fosters a Culture of Safety. Responsible for protecting service levels monitoring and improving drivers and associates performance. Assembles the right team, assigns the tracking strategy, and controls the operation to ensure timely and successful Last Mile delivery.A day in the lifeThis manager will be responsible for key metrics include, but are not limited to: Safety Metrics, On-The-Road Metrics, Under the Roof Metrics and Cost Metrics including lead Savings projectsAbout the teamResponsible for goals in an area where the strategy may not yet be defined. Establishes workflows, SLAs, and operational excellence mechanisms at the site. Sets the standard for effective Delivery Station management and is well versed in industry practices and technologies. Has a deep understanding of the business priorities and customer needs, and can proficiently translate those needs into the right solutions. Brings Operations perspective to decision making with strong business acumen (understands contribution to the business and partners with finance for cost-benefit analyses). Broad experience across functional and technical areas, designing, developing, deploying, and maintaining large-scale operations.We are open to hiring candidates to work out of one of the following locations:Cuauhtémoc, MEXBASIC QUALIFICATIONS- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 7+ years of general experience- Solid understanding/background from Last mile operations- English Fluency- 3+ Years as people managerPREFERRED QUALIFICATIONS- 1+ years of performance metrics, process improvement or lean techniques experience

DESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.One of our main goals is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, we are continually striving to innovate and provide best in class service levels through excellence performance.Amazon is seeking an Operations Manager in Last Mile Execution, with four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your Operation.This role requires working with multiple business and technical teams across the company to manage successful On The Road (OTR) performance, driving continuous improvement and enhancing carrier performance. The candidate must be effective in influencing leadership across customer service operations, technology teams, multiple support teams, multiple carrier partners and senior leadership.Responsibilities include (but are not limited to):You will be part of the Amazon Logistics Team, responsible of the day to day management of the Last Mile Operation, overseeing the On the Road (OTR) operation that focuses on the delivery of Amazon orders direct to customers.Supporting a team of Delivery Service Providers in daily management of the last mile operation, including meetings, training sessions, assigning job duties, data analysis, metrics reviews and communicating with DSPs including management representatives and their drivers.Key job responsibilitiesSetting and communicating performance goals, creating expectations and objectives to achieve customer promise expectations and ensure accuracy and quality. Ensure productivity on route is maximized through, training, analysis, and feedback of performance data on a periodic basis. Partnering with the AMZL Delivery Station under the roof (UTR) management team to establish and maintain quality control standards. Proactively identifying and leading process improvement initiatives and Lean tools. Tactical leadership of strategic initiatives. Cross functional coordination and task tracking. Communications across various areas to ensure alignment of goals and tasks to guarantee the overall success of the program. Strategic planning and forecasting to appraise performance and problem resolution. Ability to manage multiple complex projects simultaneously. Management and execution of cross-functional projects or components of large programs including data gathering, manipulation and analysis, forward looking supply chain approaches and communication of insights & recommendations. Creating and implementing improvements to our transportation network that deliver flexible and efficient products on behalf of our customers. Ensuring procedures are followed for safety, building security and product loss prevention We are open to hiring candidates to work out of one of the following locations:Merida, YUC, MEXBASIC QUALIFICATIONS- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- A completed Bachelor’s Degree or 2+ years Amazon experience.- 2+ years of Direct management experience for employees and their performance.- 2+ years of experience with performance metrics and process improvement (why-why, data analysis tools).- Flexible to work weekends and/or overnight shifts if needed. Availability to work 50% of the time on a night shift.- English Intermediate-advanced (B2+)PREFERRED QUALIFICATIONS- 1+ years of performance metrics, process improvement or lean techniques experience