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ACES Field Manager, AMZL
Amazon, MX, Cuauhtémoc
DESCRIPTIONAmazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To continue to drive process excellence within our Last mile Delivery business, we are currently looking for an ACES Manager.As an ACES (Amazon Customer Excellence Systems) Manager, you will drive process standardization on site. You will be the link between station management and the ACES team. As a member of the ACES team itself, you will contribute to the optimization of the delivery stations operations, providing station with sufficient knowledge and appropriate tools to improve performance. Your goal is to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.#AmazonMexicoKey job responsibilities Main responsibilities:As firsthand contact for station management regarding process improvements and benchmarking, you will work on effective change processes and contribute to network standardization via best practice sharing. You are in charge of monitoring the logistics and delivery success through set in station and on road performance indicators. You will set up actions plans and execute them to drive current performance to benchmark rates. In this position, you are a key driver for successful order execution thus positively influence our customer satisfaction. - Contribute to audit initiatives and support results-driven action planning - Contribute to deployment of Process Standard implementations and upgrades within the delivery station partnering with station management and several stakeholders - Support development and continuous piloting of process improvements and ongoing benchmarking initiatives - Ensure station management is understanding benchmark rates and is trained in technical configurations to drive accurate reporting and productivity boosts - During peak time, you will have the responsibility for the day to day management of a Delivery Station, providing leadership to Operations Supervisors, Operations Assistants and Delivery Service Providers, managing external agency relationships and performance. This role will be based in the delivery station. You are willing to work in non-traditional shift patterns which include nights.We are open to hiring candidates to work out of one of the following locations:Cuauhtémoc, MEXBASIC QUALIFICATIONSCompleted Bachelor's degree.5+ Years of general experience.Solid understanding of Distribution and/or Fulfillment processes, ideally in fast-paced industrial, logistics or production environment.English conversational skills.Lean manufacturing expertise.PREFERRED QUALIFICATIONSExpertise in Lean Management, Six Sigma and other OE toolsData analysis skills and familiarity with supporting tools e.g. Minitab, JMP, MS Excel, MS AccessBachelor's degree preferably in Operations, Engineering or LogisticsHigh level of written, verbal and interpersonal skillsProven analysis and problem-solving skills You feel responsible for the quality of your work whilst striving for steady excellence and optimization
Transportation Manager, Easy Ship
Amazon, MX, Cuauhtémoc
DESCRIPTIONAmazon Logistics is looking for a Transportation Manager with strong customer obsession and ability to deliver on results. The ideal candidate would be exceptionally motivated and enthusiastic with a strong customer focus to solve problems. This role will manage the operation for first mile activities, pickup packages from our sellers by managing an efficient operation and ensuring timely, accurate and cost effective pickups from our sellers.This program has strategic importance for the team, and requires an ability to take a broad-based view and work with multiple stakeholders and cross functional teams. In parallel you will need to deeply understand how things work, take a data-based approach to evaluating options and make key decisions that will have a long-term impact on the success of the program. The role requires you to have strong people management skills, senior stakeholder relationship skills, and proven organizational abilities. You should be comfortable working with a high degree of autonomy, across functions, and are resourceful. You should have a proven record of accomplishment in taking on end-to-end problems, and successfully delivering results in a fast-paced and dynamic environment. You should have the ability to run quick experiments and learn from both your successes and failures. You should not only be passionate about delivering, but obsessed with driving meaningful results that ultimately impact our customers.Key job responsibilities• Ensure productivity on route through training, analysis and feedback of performance.• Partnering with the Amazon Logistics warehouses management team to establish and maintain quality standards.• Have E2E responsibility of managing, building and enhancing pickup routes with external partners.• Identify and control gaps in the processes and bias to cover the sellers volume.• Ensure the achievement of the metrics releated to the pickup routes and middle mile routes.• Provide detailed inputs to the product team based on learnings.• Setting and communicating performance goals, creating expectations and objectives to achieve seller promise expectations and ensure accuracy and quality.• Cross functional coordination and task tracking.• Communications across various buildings to ensure alignment of goals and tasks to guarantee the overall success of the program.• Strategic planning and forecasting to appraise performance and problem resolution.• Support the expansion of the program and improvements to the network that deliver flexible and efficient products on behalf of our sellers.• Ensuring procedures are followed for safety, building security and product loss prevention.We are open to hiring candidates to work out of one of the following locations:Cuauhtémoc, MEXBASIC QUALIFICATIONS- 1+ years as people manager having 5+ direct reports- 3+ years of general experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Intermediate-Advanced English (B2+)PREFERRED QUALIFICATIONS- 1+ years of performance metrics, process improvement or lean techniques experience
Sr. Distribution Manager, Last Mile
Amazon, MX, Cuauhtémoc
DESCRIPTIONJob summaryAmazon OperationsOur Delivery Station is part of our Last Mile Delivery Network considered the biggest Delivery Station in LATAM and Mid East Asia, therefore it's a dynamic, adverse and usually receives most of business disruptions delivering smiles to customers. It's also very gratifying value chain position, as this is the place where all stakeholders hard job becomes a reality and actually make the final customer contact. Delivery Station are at the heart of Amazon's rapidly growing Operations and Logistics network: they're where we sort and process our parcels to be dispatched. Our Delivery Stations work as smart as they can to continuously delight our valued customers with their products: our top-line vision is to remove all effort on behalf of our end-users, while continuing to exceed everyone’s expectations whenever we can.A Sr Ops Manager leads a team of Process Assistants and Delivery Service Partners in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers. Manages site and oversees performance, manages support functions and external stake holders, defines site vision, builds positive work culture and leads leadership routines.Responsible for ensuring have a safe yard place for +700 parcels per day, properly trained more than + 280 associates, and that their needs are addressed so they can focus on their jobs. In addition, one of the most important aspects of this job is to lead change at new launches, + 50,000 deliveries for customers per day, increase customer service level and create strategies together with stakeholders in order to create a road map to be the best employer in the earth.We are seeking an Sr. Operations Manager to lead one of our Delivery Stations.Your responsibilities:1) CX&Q performance metrics: Safety, Driver, Productivity, Quality, Delivery, Cost and develop detailed plans for improvement in the metrics basis the operating vision and current performance standards with ACES and DSP. 2) Participate in all leadership routines including DBR, WBR, MBR. 3) Lead the implementation of new processes and improvements (including benchmarking process standards). 4) Weekly operational planning including manager’s roster, labor model, volume delivery, IT and non IT 4M, preventive maintenance and breakdown review. 5) Associate Connect: Connect 1:1 with few AA’s daily and address AA barriers. 6) Co-ordinate with support functions for all change management/ site improvement initiatives.#AmazonMexicoKey job responsibilitiesThe Ops Manager, leads an operation for +50k packages per day. Manages On-The-Road execution encompassing to +40 Delivery Service Partners, and +700 Drivers on route and develops strategies to streamline these operations. Leads a team of 5 managers and +100 Associates, being the owner of solving complex problems and making key decisions and escalations on behalf of their team. Fosters a Culture of Safety. Responsible for protecting service levels monitoring and improving drivers and associates performance. Assembles the right team, assigns the tracking strategy, and controls the operation to ensure timely and successful Last Mile delivery.A day in the lifeThis manager will be responsible for key metrics include, but are not limited to: Safety Metrics, On-The-Road Metrics, Under the Roof Metrics and Cost Metrics including lead Savings projectsAbout the teamResponsible for goals in an area where the strategy may not yet be defined. Establishes workflows, SLAs, and operational excellence mechanisms at the site. Sets the standard for effective Delivery Station management and is well versed in industry practices and technologies. Has a deep understanding of the business priorities and customer needs, and can proficiently translate those needs into the right solutions. Brings Operations perspective to decision making with strong business acumen (understands contribution to the business and partners with finance for cost-benefit analyses). Broad experience across functional and technical areas, designing, developing, deploying, and maintaining large-scale operations.We are open to hiring candidates to work out of one of the following locations:Cuauhtémoc, MEXBASIC QUALIFICATIONS- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 7+ years of general experience- Solid understanding/background from Last mile operations- English Fluency- 3+ Years as people managerPREFERRED QUALIFICATIONS- 1+ years of performance metrics, process improvement or lean techniques experience
WHS Site Manager
Amazon, MX, Cuauhtémoc
DESCRIPTIONAmazon Logistics Mexico is seeking a full-time Workplace Health & Safety (WHS) Manager to serve as a designated safety representative for Logistics , coordinating and implementing all areas of the Amazon Global Safety Program as directed by the safety leadership. The WHS promotes a positive safety culture while complying with Amazon safety standards and maintaining a safe work environment. This includes conducting trainings and coaching associates on observed work habits. The WHS Manager is required to maintain accurate daily, weekly, and monthly metrics to report to regional management teams and corporate based reporting systems. The WHS supports management’s efforts to ensure compliance with all corporate Safety Program expectations and applicable federal & state laws. The WHS also conducts risk assessments related to jobs performed (Job Hazard Analysis) and new equipment introductions. In addition, the WHS is responsible for recommending appropriate risk mitigation measures to management, including ergonomics. #AmazonMexicoKey job responsibilities- Identify and inform management of compliance issues, safety risks, and improvement opportunities through the conduct of daily, weekly, and monthly audits - Facilitate incident investigation process - Maintain required paperwork to comply with Amazon and STPS regulations - Enter Safety Incident Information in internal database in a timely manner - Perform safety observations & audits - Train and assist others (Area Managers, safety team members, etc.) to complete their safety responsibilities (Audits, Follow Safety Rules, etc.) - Perform specific safety training as required by the Safety Manager - May have additional responsibility for fire prevention, hazardous waste management, or other safety related activities depending on the business unit and location - Participate in process improvement activities and manage actions to completionWe are open to hiring candidates to work out of one of the following locations:Cuauhtémoc, MEX | Mexico City, MEXBASIC QUALIFICATIONS- 3+ years of increasing responsibilities in WHS or environmental programs in manufacturing, production, or service operations experience- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience- Knowledge of Microsoft Office products and applications and the use of pivot tables and the development of charts and graphicsPREFERRED QUALIFICATIONS- Experience in Distribution Center or Manufacturing EHS with mix of exempt and non-exempt employees at a site of at least 250 people- Experience implementing lean principles and process improvement in an operational environment
Shift Manager, Last Mile
Amazon, MX, Cuauhtémoc
DESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.Amazon OperationsOperations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you’ll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience.The OTR team focuses in meeting our customers expectations by providing first class delivery services while liaising with multiple stakeholders to do so. The team is currently seeking a talented shift manager to support our last mile operations execution in the region. #AmazonmexicoKey job responsibilitiesSetting and communicating performance goals while ensuring productivity on route is maximized through, training, analysis, and feedback of performance data on a periodic basis.Partnering with the AMZL Delivery Station under the roof (UTR) management team to establish and maintain quality control standards.Proactively identifying and leading process improvement initiatives and Lean tools.Cross functional coordination and task tracking.Communications across various areas to ensure alignment of goals and tasks to guarantee the overall success of the program.Strategic planning and forecasting to appraise performance and problem resolution.Ability to manage multiple complex projects simultaneously.Ensuring procedures are followed for safety, building security and product loss preventionWe are open to hiring candidates to work out of one of the following locations:Cuauhtémoc, MEXBASIC QUALIFICATIONS- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 3+ years of general experience- Solid understanding/background from Last mile operations- Intermediate-Advanced English (B2+)- 1+ Years as people managerPREFERRED QUALIFICATIONS- MBA or similar- Ability to deal with ambiguity- Ability to deal with changing priorities.- Demonstrated ability to successfully develop others into higher levels of leadership in an organization.
Delivery Shift Manager
Amazon, MX, Cuauhtémoc
DESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Three key areas that you will always focus on are safety, service quality, customer experience, and productivity of your department. Main activities are: - Review the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building’s goals. - Support all safety programs to ensure a safe work environment for all associates and Delivery service providers. - Proactively identify and lead process improvement initiatives and Lean tools. SUPERVISORY RESPONSIBILITIES: - You will be part of the Amazon Logistics Team, responsible of the day-to-day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers. - Leading a team of Process Assistants and Delivery Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers. - You are responsible for ensuring that you have a safe work place, properly trained people, and that their needs are addressed so they can focus on their jobs. In addition, one of the most important aspects of your job is to lead change at internet speed… innovation has made us the global company that we are today. Help in daily operations: Receive, scan, lift and move shipments up to 25 kgs. Each Route shipments within the AMZL coverage area. Support and assign job duties to process assistants. Due to the nature of Amazon’s business, being able to adapt to sudden changes and growth according to operational necessities. Track & monitor sorting operation and driver’s dispatch. Continual standing and/or walking an average of 5 miles daily. Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned and shift model flexibility at night/day#AmazonMexicoKey job responsibilities- Management of staff, resources, consumables and key metrics for delivery station.- Coordination of operative meetings, communication with support areas, proper escalations, analysis of data.- Assurance of proper operation, planning of shift, audit the plan, execution of last mile operation.A day in the life1.- Gemba walk and audit the plan2.- Shift start up 3.- Execution of safety audits, walks, stand up meeting.4.- Verify daily ops plan, volume, staff assistance, routes planning.5.- Conduct engages with associates, hourly gemba walk, performance audits, quality inspections.6.- Complete reporting (Daily Ops plan, Shift Recap Board, End of shift report). Bridge any misses in reporting tool.7.- Hold end of shift meeting with leadership team to review performance opportunities and necessary actions moving forward.8.- Conduct EOS hand-off to incoming Shift manager (in person or email) and create next day plan.About the teamManagement of:- 3 to 5 T3s (Supervisors).- 45 to 65 AAs (Associates)- Coordination of support areasWe are open to hiring candidates to work out of one of the following locations:Cuauhtémoc, MEXBASIC QUALIFICATIONS- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- A completed Bachelor’s Degree or 2+ years Amazon experience.- 4+ years of General Experience- 2+ Year as People Manager- English intermediate-advanced (B2+).PREFERRED QUALIFICATIONS- 1+ years of performance metrics, process improvement or lean techniques experience